Terms & Conditions - Privacy Policy

Last updated: 18 July 2025

These Terms and Conditions apply to your use of the Product 28 Coaching website, services, digital products, and any other content provided by John Hones or the Product 28 team. By using this site or engaging with our services, you agree to the following terms.

You agree to use this website and its content for lawful purposes only. You must not reproduce, duplicate, copy, sell, or exploit any material from this website without written permission.

We reserve the right to restrict access to parts of our website or services at our discretion.

All content on this site, including written material, branding, course materials, digital downloads, and coaching tools, is the intellectual property of Product 28 Coaching and may not be reused or republished without prior written consent.

You are granted a limited license for personal, non-commercial use of our materials. Redistribution or resale of content is strictly prohibited.

Prices for coaching services and digital products are clearly listed on our website. Payments must be made in full before access to any service or product is granted, unless otherwise agreed in writing.

Refunds are considered on a case-by-case basis and are not guaranteed. Due to the digital nature of our products and personalised coaching services, we do not offer refunds once a product has been accessed or a session has taken place.

Coaching is not therapy, counselling, or financial advice. All coaching provided through Product 28 is intended for personal development, skill building, and business support.

Clients are responsible for their own decisions, actions, and results. While we support you with tools, training, and encouragement, we cannot guarantee specific outcomes or income levels.

Product 28 Coaching and John Hones are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website, services, or products.

We are not responsible for third-party platforms, tools, or services that you may use in conjunction with our training or coaching.

We may update these terms from time to time. Continued use of this site or our services after changes have been posted constitutes acceptance of the new terms.

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes related to these terms shall be handled in UK courts.

For any questions about these Terms and Conditions, please contact us via our website: 

https://product28.com/contact

Privacy Policy

At Product 28 Coaching, your privacy is of the utmost importance to us. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website, sign up for our services, or interact with our content.

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
   
• Information you provide when booking a call or filling out a form
   
• Payment and billing details when purchasing products or coaching services
   
• Website usage data collected through cookies and analytics tools
• 
   

We use your personal information to:

• Provide and deliver coaching services and digital products
   
• Respond to your enquiries and provide customer support.
   
• Send important updates, resources, or promotional emails (only if you opt in)
   
• Improve our website and user experience through analytics.s
   

We do not sell, rent, or share your information with third parties for marketing purposes.

We use cookies to understand how visitors use our website. This helps us improve functionality, content, and the overall user experience. You can turn off cookies in your browser settings if you prefer not to allow tracking.

We store your information securely using reputable service providers. Your data is protected with encryption and other appropriate security measures. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy.

You have the right to:

• Access and review the information we hold about you
   
• Request that we update or delete your data.
   
• Withdraw consent for marketing communications at any time.
   

To submit a request, please get in touch with us using the information provided below.

If you have any questions about this privacy policy or how your information is handled, please contact us via our website:
Website: www.product-28.com

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, accompanied by a revised date.

By using this website, you agree to the terms of this privacy policy.